Senior Learning and Development Specialist - Guest Care
Spirit Airlines
As a Senior Learning/Training Specialist at Spirit Airlines, Jennifer brings over a decade of expertise in learning and development, employee engagement, and frontline enablement. She transforms complex policies into clear, engaging training for Spirit’s global Guest Care team—those on the frontlines of customer support across phone, chat, text, email, and social media.
With a Master's in Organizational Behavior, Systems, and Analytics, CPTD and CMP certifications, and Co-Active Leadership Coach training, she blends creativity, project management, and humor to design learning experiences that truly stick. A passionate advocate for innovative learning technologies, including generative AI, she continually explores tools that improve both learner experience and outcomes. Her mission: to help high-potential professionals grow through impactful, measurable, and human-centered development.
Monday, May 19, 2025
9:45 AM – 10:15 AM ET